News

Backer Surveys Are Out!

Posted April 6, 2016 by Cathy Schneider

Today we sent an email with a personalized link to the Kickstarter fulfillment survey.  The survey is powered by BackerKit (see below for details), and it’s where you choose your reward options, enter your shipping address if needed, and manage your information.  If interested, you are able to up-pledge or choose add-on options with ease.  We’ve answered a couple questions about the survey below.

 

What is BackerKit?

BackerKit is a service that helps us collect and organize all of our backer information. These guys are great and have been trusted by many Kickstarter projects.

How Do I Fill Out the BackerKit Survey?

Just click the link in the email invite and follow the on-screen instructions from there. You will not need to create a login or password to fill out your survey – just follow the personalized link, and you’re good to go! If you want to go back to review or edit your responses, just click on the link in your survey email again, or enter your email address into the BackerKit project page to recover your survey link.

 

I Can’t Find My Survey Email.

The personalized survey link was emailed to the address that you provided for your Kickstarter profile. To determine what email address that is, simply login to Kickstarter and check under “Account” which can be found inside the “Settings” menu. Also check your spam folder, and if you still can’t find the email, just contact us at [email protected]

 

Can I Add Items or Change My Pledge Level in BackerKit?

Definitely! You can add items and change your pledge level all from inside the BackerKit Survey. When you finish your survey questions you’ll see the Add-On screen. From here, you can add items to your reward (like an additional digital copy of Overload), or you can click the “Want to upgrade to a different pledge level?” button. If you pledged more money than the value of your tier+shipping, you will see a credit when you get to the Add-On screen. If you add items whose cost exceeds your available credit you’ll be prompted to enter a credit card to pay the additional cost.

Can I Change my Survey Answers Later?

Yes, you can update or modify your survey answers anytime before we begin shipping. Simply click on the same personalized email link or go to overload.backerkit.com where you can modify your responses. We will be sure to let you know when we are close to shipping, and when we will “lock down” the survey. One thing to note is that you must fill out the entire survey before we can ship your reward.

 

If you have any issues, please contact support at overload.backerkit.com/faq